Privacy Policy

This Privacy Policy describes how Papa Ginos ("we," "us," "our," or "the Company") collects, uses, discloses, and protects personal information obtained from visitors and customers who access or use our website located at papaginosdining.click (the "Website") and our related food and dining services. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with applicable United States federal and state privacy laws.

Please read this Privacy Policy carefully before using our Website or submitting any personal information to us. By accessing our Website or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Website immediately.

1. About Us and Contact Information

Papa Ginos is a food and dining business operating in the United States. We provide restaurant and dining services, online ordering, catering inquiries, and related food-related experiences to our customers.

For any privacy-related questions, concerns, requests, or complaints, you may contact us at any time using the contact details listed above. We are committed to responding to all legitimate privacy inquiries within a reasonable timeframe and no later than the period required by applicable law.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected by Papa Ginos through the following channels:

• Our Website at papaginosdining.click and any subdomains associated with it
• Online ordering forms, reservation requests, and catering inquiry submissions
• Email correspondence and customer service communications
• Loyalty programs, newsletters, and promotional sign-ups
• Social media pages and third-party platforms where we maintain a presence
• Any offline interactions that are subsequently recorded digitally

This policy does not apply to third-party websites, applications, or services that may be linked from our Website. Those third parties have their own privacy policies, and we encourage you to review them before providing any personal information.

3. Information We Collect

We collect several categories of personal information, depending on how you interact with our Website and services. The types of information we may collect include the following:

3.1 Personal Identification Information

When you place an order, make a reservation, sign up for our newsletter, participate in a loyalty program, or contact us for any reason, we may collect personal identification information such as:

• Full name
• Email address
• Telephone number
• Mailing or delivery address
• Date of birth (where required for age verification or promotional purposes)
• Username and password (for account holders)

3.2 Payment and Transaction Information

When you make a purchase through our Website or at our location, we may collect payment-related information. However, please note that full payment card details are processed securely through third-party payment processors and are not stored directly on our systems. We may collect and retain:

• Order history and purchase records
• Billing address
• Partial payment card details (last four digits, card type) for reference purposes
• Transaction amounts and order details

3.3 Usage and Behavioral Data

When you visit our Website, we automatically collect certain technical and behavioral information about your visit, including:

• Pages visited, time spent on each page, and navigation paths
• Search queries entered on our Website
• Links and buttons clicked
• Referring website or source through which you arrived at our Website
• Time and date of your visit
• Session duration and frequency of visits

3.4 Device and Technical Information

We collect information about the device and technology you use to access our Website, including:

• IP address
• Browser type and version
• Operating system and platform
• Device type (desktop, mobile, tablet)
• Screen resolution and display preferences
• Internet service provider (ISP)
• Device identifiers and advertising IDs (where applicable)

3.5 Location Data

With your permission or based on your IP address, we may collect general or precise location data to help facilitate delivery services, locate the nearest Papa Ginos dining location, or personalize your experience based on your geographic area.

3.6 Communications and Correspondence

If you contact us via email, phone, contact forms, or social media, we may retain records of those communications, including the content of your message and any follow-up correspondence. This information is used to resolve your inquiry and improve our customer service practices.

3.7 Marketing Preferences and Feedback

If you participate in surveys, promotions, contests, or provide feedback, we collect the information you voluntarily submit. We also track your marketing preferences, including whether you have opted in or out of receiving promotional communications from us.

4. How We Collect Information

We collect personal information through several methods, including:

• Directly from you: When you fill out forms, create an account, place an order, sign up for newsletters, or contact us.
• Automatically: Through cookies, web beacons, pixel tags, server logs, and similar tracking technologies when you use our Website.
• From third parties: We may receive information about you from third-party sources such as payment processors, analytics providers, social media platforms, and advertising partners.
• From publicly available sources: In certain circumstances, we may collect information from publicly available databases or sources consistent with applicable law.

5. How We Use Your Information

Papa Ginos uses the personal information we collect for a variety of legitimate business purposes. Specifically, we use your data to:

5.1 Provide and Manage Our Services

• Process and fulfill online orders, reservations, and catering requests
• Create and manage your customer account
• Send order confirmations, receipts, and delivery updates
• Provide customer support and resolve complaints or disputes

5.2 Marketing and Promotional Communications

• Send newsletters, promotional offers, discount codes, and special event notifications
• Personalize marketing messages based on your ordering history and preferences
• Administer loyalty programs, contests, and sweepstakes
• Conduct targeted advertising on third-party platforms and search engines (with appropriate consent or opt-out options)

5.3 Analytics and Website Improvement

• Analyze Website traffic and user behavior to improve functionality and user experience
• Conduct internal research and business analytics
• Test new features, designs, and content
• Monitor and improve the performance, security, and reliability of our Website

5.4 Legal and Compliance Obligations

• Comply with applicable federal and state laws, regulations, and legal obligations
• Respond to lawful requests from government authorities, regulatory bodies, or law enforcement
• Detect, prevent, and investigate fraud, security incidents, or unauthorized activities
• Enforce our Terms of Service and other agreements
• Protect the rights, property, or safety of Papa Ginos, our customers, and the public

6. Legal Basis for Processing

As a business operating in the United States, we rely on the following legal bases for collecting and processing your personal information:

• Contractual necessity: Processing is necessary to fulfill your orders, reservations, or other service requests you have made with us.
• Legitimate business interests: Processing is necessary for our legitimate interests in operating and improving our business, provided such interests are not overridden by your rights.
• Legal obligation: Processing is required to comply with applicable federal and state laws, including tax, consumer protection, and food safety regulations.
• Consent: Where required by law, we obtain your consent before processing your personal information for marketing purposes or other non-essential uses. You may withdraw your consent at any time.

7. Sharing Your Information with Third Parties

Papa Ginos does not sell your personal information to third parties for monetary compensation. However, we may share your information with certain trusted third parties under the following circumstances:

7.1 Service Providers and Business Partners

We engage third-party service providers who assist us in operating our business and delivering our services. These providers may have access to your personal data only as necessary to perform their functions and are contractually obligated to maintain its confidentiality and security. Service providers may include:

• Payment processors and financial institutions
• Delivery and logistics partners
• Email marketing and communications platforms
• Website hosting, cloud storage, and IT service providers
• Analytics and performance monitoring providers (e.g., Google Analytics)
• Customer relationship management (CRM) platform providers
• Advertising technology and social media platforms

7.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required to do so by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request
• Protect and defend the rights or property of Papa Ginos
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our Website or the public
• Protect against legal liability

7.3 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or other business transaction, your personal information may be transferred to a successor entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

7.4 With Your Consent

We may share your personal information with additional third parties when you have given us your explicit consent to do so.

8. Cookies and Tracking Technologies

Our Website uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze Website usage, and support our marketing efforts. Cookies are small text files stored on your device when you visit our Website.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Website to function properly. They enable core functionality such as security, session management, and accessibility. These cookies cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our Website by collecting and reporting anonymous usage data. These cookies allow us to improve Website performance.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences, language settings, or items in your cart.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements based on your interests and browsing behavior, both on our Website and on third-party platforms.

You have the right to manage, limit, or disable non-essential cookies through your browser settings or through our cookie consent management tool. Please note that disabling certain cookies may affect the functionality of our Website.

For detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy, available on our Website.

9. Data Security

Papa Ginos takes the security of your personal information seriously and has implemented a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption of data transmitted between your browser and our Website using SSL/TLS technology
• Secure storage of personal data on protected servers with access controls
• Regular security assessments, vulnerability scans, and penetration testing
• Limited access to personal data on a need-to-know basis among our employees and contractors
• Employee training on data protection and privacy best practices
• Use of firewalls, intrusion detection systems, and other cybersecurity safeguards
• Incident response procedures to address and mitigate data security breaches promptly

In the event of a data security breach that affects your personal information, we will notify you and any applicable regulatory authorities as required by applicable federal and state law, including relevant state data breach notification laws.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention practices are as follows:

When data is no longer required for its intended purpose, we securely delete or anonymize it. We may retain anonymized or aggregated data indefinitely for statistical and analytical purposes, as such data no longer constitutes personal information.

11. Your Privacy Rights

Depending on your state of residence in the United States, you may have various rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

11.1 Rights Available to All U.S. Residents

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, and the purposes for which we use it.
• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: If any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Deletion: You have the right to request that we delete personal information we have collected from you, subject to certain legal exceptions (e.g., where retention is required by law or necessary to complete a transaction).
• Right to Opt-Out of Marketing: You may opt out of receiving promotional emails, SMS messages, or other marketing communications from us at any time by following the unsubscribe instructions included in our communications or by contacting us directly.

11.2 California Residents — CCPA/CPRA Rights

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know and Access: Request disclosure of personal information collected, used, disclosed, or sold over the past 12 months.
• Right to Delete: Request deletion of personal information, with certain exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: We do not sell personal information for monetary consideration. However, if any sharing of your data constitutes a "sale" or "sharing" under California law, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to only what is necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a different quality of service based on the exercise of your privacy rights.

To submit a CCPA/CPRA request, please contact us using the contact details provided in Section 1 of this policy. We will verify your identity before processing your request. You may also designate an authorized agent to submit requests on your behalf, subject to verification requirements.

11.3 Other State Privacy Rights

Residents of other states including, but not limited to, Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), and other states with enacted consumer privacy laws may have similar rights to access, correct, delete, and port their personal data, as well as opt out of certain processing activities. We will honor such rights to the extent required by the applicable law of your state of residence.

11.4 How to Exercise Your Rights

To exercise any of the privacy rights described above, please submit a request by:

• Emailing us at [email protected]
• Visiting our Website at papaginosdining.click and using any available privacy request form

We will acknowledge your request within 10 business days and respond substantively within 45 days, or within any shorter period required by applicable law. In complex cases, we may extend our response time by an additional 45 days and will notify you of any such extension.

12. Children's Privacy

We are committed to complying with the Children's Online Privacy Protection Act (COPPA) and other applicable laws protecting children's privacy online. We do not knowingly collect, use, or disclose personal information from children under 13 years of age without obtaining verifiable parental consent as required by COPPA.

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon confirmation, we will promptly delete that child's personal information from our records.

Individuals between the ages of 13 and 17 should not use our Website without the supervision and consent of a parent or legal guardian. By using our Website, you represent and warrant that you are at least 18 years of age or that you are a parent or guardian providing consent on behalf of a minor in your care.

13. International Data Transfers

Papa Ginos is a United States-based business and primarily processes personal information within the United States. However, some of our third-party service providers (such as cloud hosting, analytics, and communications platforms) may process or store data in countries outside the United States.

If your personal information is transferred to or processed in a country outside your home jurisdiction, we take appropriate steps to ensure that such transfers are conducted in compliance with applicable law and that your personal information receives an adequate level of protection. These safeguards may include:

• Entering into data processing agreements with third-party providers that incorporate appropriate data protection clauses
• Relying on third-party service providers that are certified under recognized data transfer frameworks
• Ensuring that all international transfers comply with applicable U.S. federal and state privacy laws

By using our Website and providing your personal information, you acknowledge that your data may be transferred to and processed in countries other than your own. We will always handle your data in accordance with this Privacy Policy regardless of where it is processed.

14. Third-Party Links and Services

Our Website may contain links to third-party websites, social media platforms, and other external services. These links are provided for your convenience and informational purposes only. We do not control the content or privacy practices of these third-party sites, and this Privacy Policy does not apply to them.

We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information. Papa Ginos is not responsible for the privacy practices or content of any third-party sites or services linked from our Website.

15. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for responding to DNT signals. Our Website does not currently respond to DNT signals from browsers. However, you may manage your tracking preferences through our cookie consent tools and browser settings, as described in Section 8 of this policy.

We will continue to monitor developments in this area and update our practices as industry standards evolve and as required by applicable law.

16. Federal Consumer Protection Compliance

Papa Ginos is committed to complying with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive practices in commerce, including deceptive privacy and data security practices. We maintain transparent privacy practices and take reasonable steps to secure consumer data in accordance with FTC guidance and enforcement standards.

We do not engage in deceptive data collection practices and provide clear, accurate disclosures about how we collect, use, and share personal information. If you believe we have engaged in any unfair or deceptive privacy practice, you may file a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov.

17. How to File a Privacy Complaint

If you have concerns about how Papa Ginos handles your personal information, we encourage you to contact us directly first so that we can address your concerns promptly and effectively.

Step 1 — Contact Us Directly:
Email: [email protected]
Website: papaginosdining.click

We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you have the right to file a complaint with the relevant data protection or consumer protection authority for your state or jurisdiction:

• Federal Trade Commission (FTC): www.ftc.gov/contact or 1-877-382-4357
• California Privacy Protection Agency (CPPA): cppa.ca.gov (for California residents)
• Your State Attorney General's Office: Most states have consumer protection divisions that handle privacy-related complaints. Please visit your state government's official website to locate the appropriate office.

18. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or data handling procedures. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post the revised policy on our Website at papaginosdining.click
• Where required by law or where the changes significantly affect your rights, notify you by email or through a prominent notice on our Website

Your continued use of our Website after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

19. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact us. We are dedicated to addressing your privacy needs promptly and professionally.

This Privacy Policy was last reviewed and updated on June 25, 2026. Papa Ginos is committed to maintaining the highest standards of privacy protection for all customers and Website visitors.